You have no doubt heard of mystery shoppers who visit department stores and secretly evaluate customer service.
Now, there is a new wrinkle to this old concept: Pastors are using it to improve people's experiences at their churches.
"Even the American Medical Association recommends to their member doctor to have secret patient shoppers," Thomas Harrison said. Harrison is the founder of Secret Church Shopper, a firm that travels to churches across the country to secretly evaluate worship experiences.
"I never know when the phone rings if it is New York, Chicago, Los Angeles, or some other place," he said. "I have the most interesting questions people ask me."
Harrison also finds interesting things while visiting churches with as few as 100 members to as many as 10,000. He listed some of those interesting evaluations in a recent interview with CBN News.
"I've noticed poison sumac growing in the flower beds, next to the main entrance, four foot tall," he said.
"Churches are cluttered. They have collections of materials in various places and there seems to be no order," he continued. "And if you think about it, we do that at our home, too."
"There have been occasions, honestly, where I have entered the worship facility excited and no one has spoken to me," he added.
And if you think it couldn't get worse, Harrison said he's "seen all sorts of bug infestations."
Harrison's attention to detail is only exceeded by his heart for helping churches improve and reach more people with the gospel.
CBN News followed him on a recent secret visit to Mason City Christian Church in Central Illinois. Pastor Joe Briseno had invited him.
"I'm really excited about what Mr. Harrison and the ministry has that he and I want to share it with a lot of people. But I have to keep that to myself," Briseno told CBN News.
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SOURCE: CBN News