GameStop is standing by an employee who was cursed out by a transgender customer after the employee apparently used the wrong pronoun.
A now-viral video shows customer Tiffany Moore cursing out the employee, who Moore claimed said “sir” instead of “ma’am.” Moore then threatened the male employee by telling him to “take it outside.” Moore was born male but identifies as female.
At one point, Moore walked away from the counter, kicked over a display, and walked back, demanding the corporate GameStop phone number.
The employee can be heard saying “sir” once in the video but called Moore “ma’am” several times after being corrected.
Moore left the store before getting the number and said, “You’re going to lose money over this.” Moore promised to tell the “entire LGBTQ community” about being “misgendered.”
GameStop, though, said the employee acted properly.
“GameStop prides itself on having a very diverse workforce, many of whom are members of the transgender community,” a statement reads. “We proudly support and serve everyone who enters our stores regardless of gender or gender expression. The incident that occurred between Tiffany Moore and our GameStop associate was unfortunate. We believe our associate acted professionally after mis-speaking by apologizing and remaining calm to de-escalate the situation.
“Like other corporations committed to inclusiveness,” GameStop added, “we are continually learning. This incident reminds us to continue pursuing efforts to ensure GameStop remains a diverse, inclusive culture that celebrates every person’s unique value.”